Frequently Asked Questions

Before I book
What is a holiday package?

The holidays which are sold by Flick Hospitality are package holidays comprising two or more travel services that are sold for the purpose of the same holiday, those services can be any combination of Flight tickets, accommodations, transportation, airport transfers, tours, or activities.

What document do I need to complete my booking?

All we need is your passport copy in case you are booking a flight with us, however, it is not necessary just to make sure your first and last names are accurate as per your passport.

if we require more info we shall contact you via phone or email provided by you.

Which payment methods are accepted?

You can pay online using a credit or debit card or by bank transfer, please contact us at [email protected] or call us at +971586192162

How and when do I get my vouchers or tickets?

Once you complete your payment you will get immediate payment confirmation, If you have supplied us with an email address your vouchers/tickets will be sent direct to your email, 2 weeks before departure or earlier depending on the time of your travel.

if you need to follow-up or assistance, call us or contact [email protected] and mention your booking number.

What if I have special requirements or a medical condition?

We will try and meet the requirements of all customers with special requirements, e.g. wheelchair assistance, or those with a medical condition. It is vital you notify the Special Assistance team of any special requirements before you travel.

When do I need to buy travel insurance?

It is strongly advised that you should take out a travel insurance policy either prior to or immediately after making your holiday booking, It is required in most countries POST-Covid19 if you need assistance please contact us

Manage my booking
Which terminal is my flight?

It depends on the airlines, always check your ticket for terminal details or contact airlines for terminal confirmation, you can always call us to confirm the terminal 48 hours before departure

If a member of my group cannot travel, what are my options?

In this situation, it may be advantageous to consider replacing the affected member of your party with another person by changing their name at the cost of an administration fee. If you wish to cancel this person off the booking it may affect the overall per-person cost of your holiday, as additional supplements may need to be paid for under-occupied rooms.

What luggage allowance do I have in my flight booking?

We always book hand luggage as well as checked-in luggage unless otherwise is requested, your allowance will be mentioned in the air ticket.

Where do I get contact details for the hotel which I have booked?

Contact details of the hotel booked will be provided in the booking confirmation email and the hotel vouchers.

Why has the price of my holiday gone down since I booked?

We are always committed to offering our customers our best possible price, therefore, the cost of our holidays may go up or down. Whilst we always recommend booking early to secure the availability of your chosen holiday along with the price you are happy with, once your booking is confirmed the price is fixed.

Therefore if the cost goes down you would not be entitled to a refund of the difference.

I booked a hotel, do I need to confirm with the hotel personally?

This is not required, if you still wish to reconfirm your booking, you are requested to call the hotel 48 hours prior to departure.

Can I change my seats once I have booked and paid for them?

Yes, however, you will need to pay for the relevant seat charges to change them. If you have already checked in online then no changes are permitted.

After the trip is completed
When do I need to arrive at the airport?

We recommend that you must check in at least 3 hours before the scheduled flight time.

Where should I store my money and valuables during my stay?

We strongly recommend that you store all your money and valuables in a secure place during your holiday. Please check first if your accommodation offers a safe in your room. Alternatively, you may be able to store your valuables at the reception. If there are no other alternatives, we advise that you should keep your money and valuables with you at all times. Please do not leave them in full view in your room. Please note, neither Flick Hospitality nor your hotel is responsible for any loss, theft, or damage that occurs to your money or valuables during your time away.

Can I check out of the hotel before the planned date??

Yes, you may certainly check out of the hotel before the planned check-out date. However, there may be certain cancellation charges that will be charged as per hotel policy.

What time will my transfer pick me up?

Your flight arrival and departure times are shared with our drivers, hence you should find them waiting for you on arrival and the time of departure from the hotel will be communicated by them prior to departure day.

All our transfer vouchers include emergency numbers for our drivers.

In case of a medical emergency at the time of travel, will I receive any help from your end?

You can certainly call us and we will speak with the hotel and our other service providers and apprise them of the medical emergency. will not be charging for the same, but each hotel or service provider may have a different policy which will have to be borne by the customer.

Can I change my seats once I have booked and paid for them?

Yes, however, you will need to pay for the relevant seat charges to change them. If you have already checked in online then no changes are permitted.

Still have a questions?
Can’t find your answer you’re looking for? Please contact our friendly team.

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